Privacy Policy

Print Fix (“we”, “our”, “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you contact us, use our website, or engage with our services including printer support, print management services, ink and cartridge purchases, and coordination with approved local technicians.

1. Information We Collect

We may collect the following information directly from you:

• Full Name
• Phone Number
• Email Address
• Printer or device model details
• Service request details and issue descriptions
• Purchase/service plan details

When you visit our website, we may also collect:

• Browser type and version
• IP address and geolocation (approximate)
• Device identifiers
• Page visits, time spent, and engagement data (analytics)
• Cookies and tracking data (see Section 7)

2. How We Use Your Information

We use personal information to:

• Respond to contact requests and provide customer support
• Deliver purchased or subscribed services
• Confirm eligibility for service areas (for on-site inspections)
• Verify identity before support activities
• Send transactional communications (service confirmation, follow-ups)
• Improve website performance and service quality
• Process payments and maintain billing records (if applicable)

3. Sharing of Information

We do not sell personal data. We only share personal information when necessary for service fulfillment, including:

• Approved third-party local technicians for onsite inspections
• Payment processors (for plan purchasing)
• Analytics providers (aggregated, non-personally identifiable manner)

All third-party providers are required to use user information solely for providing the requested service and must maintain confidentiality.

4. On-Site Service Coordination

Print Fix does not operate physical repair centers. When a physical presence is required, we coordinate work through independent local technicians approved by us. We only share the minimum necessary information with those technicians to complete the requested service.

5. Email & Phone Communications

By contacting us or submitting a service request form, you authorize us to contact you using the email or phone number provided to deliver service-related updates. You may request removal from communications at any time by emailing support@print-fix.shop.

6. Data Storage & Security

We implement security measures to protect information from unauthorized access or loss including:

• Encrypted communication channels where applicable
• Secure access-controlled data systems
• Limited internal access on a need-only basis

Although we take reasonable precautions, no digital transmission or storage method is 100% secure. Users understand these industry-standard security limitations.

7. Cookies & Online Tracking

Our website may use cookies to:

• Remember preferences and browser sessions
• Enable core website functionality
• Analyze website usage to improve performance
• Support advertising measurement (Google Ads compliant)

You may manage cookie preferences in your browser settings at any time.

8. Google Ads & Analytics

We may use Google Analytics and Google Ads for measurement and site performance improvements. These tools may collect anonymized data using cookies or similar technologies. They do not provide us with personally identifiable information unless explicitly given by you.

For more information on Google’s privacy practices, visit: https://policies.google.com/privacy

9. Your Rights

You have the right to request:

• Access to your stored information
• Correction of inaccurate information
• Deletion of information when no longer needed
• Restriction of certain uses of your information
• Withdrawal of consent for future communications

Requests can be submitted to: support@print-fix.shop

10. Data Retention

We retain personal information only as long as necessary to provide requested services, maintain records required by law, or support legitimate business operations.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. Any request for removal will be honored promptly.

12. International Users

By using our services, you acknowledge that data may be stored and processed in secure locations consistent with industry standards.